Frequently Asked Questions

Sew good to know before you buy

I would like to make an appointment to shop outside of opening hours. How do I do that?

You can make an appointment for in-person or virtual shopping outside of opening hours. Please email us at hello@weftandwarp.com.au to arrange

How far in advance do I need to make an appointment for private shopping?

Generally, we require a couple of days notice to arrange a mutually convenient time. Please email us at hello@weftandwarp.com.au if you are interested

When are you open?

Our Phillip Store is open

  • Friday 9-5
  • Saturday 9-4

Open at other times by appointment. Contact us at hello@weftandwarp.com.au for appointment times.

What is your minimum fabric cut?

Our minimum cut is 10cm which we call a unit. 10 units = 1 metre. Please check that you are ordering the correct number of units for the required length.

Quick check

10 units = 1 metre
15 units = 1.5 metres
20 units = 2 metres

How can I pay?

We use the Shopify platform and accept payment from most major credit cards, Apple Pay and Google Pay.

Postage Costs?

Australia

$1 to $180 - $12.95 flat fee using Australia Post
$181 and more - free postage using Australia Post.

New Zealand

$1 to $300 - $24 to $39 AUD. $301 and over - free
If we can package into a smaller package we will confirm price with you and issue a refund for the difference (NZ Customers only)

Other places?

Email us for a pricing quote

When do you post?

Orders are posted on Mondays, Wednesdays and Fridays. We send your package via Australia Post

Can I click and collect?

Yes. Orders can be collected at any time on Fridays and Saturdays once you have received a confirmation that your order is ready.

If you need to collect your order outside these times, please email hello@weftandwarp.com.au to arrange

Do you have parking?

We have ample parking in Altree Court. There are disabled spots, 1 hour paid and 2 hour free parking. Parking for longer can be found in Divine Court (behind the shop)

Are you accessible?

Yes. Entry to the store is via an accessible ramp

I have a baby, can I breastfeed anywhere nearby?

If you need or want to breast feed in the shop we will make you welcome and provide you with a space you feel comfortable. If you need to heat a bottle, just ask.

I am a person wanting to learn to sew, will I feel welcome?

It is our aim to make anyone and everyone feel welcome and safe at Weft and Warp. We openly welcome and encourage everyone in the community to come in, have a look and a talk, and know this is a safe and accepting space. If you would like to talk about your needs with some privacy, we will find a way to make that happen. If you don't feel comfortable or welcome, call us and let us fix things.